Personal Information You Provide

When you register for our floristry courses or contact us, we collect information you voluntarily provide. This includes your name, email address, phone number, and learning preferences. We also collect any messages you send through our contact forms or support channels.

Automatically Collected Information

Our website automatically collects certain technical information when you visit. This includes your IP address, browser type, device information, and pages you view. We use cookies and similar tracking technologies to remember your preferences and improve your experience.

Learning Progress Data

As you progress through our courses, we track your completion rates, quiz scores, and time spent on different modules. This data helps us personalize your learning experience and identify areas where you might need additional support.

Course Delivery and Support

Your personal information allows us to provide you with access to our floristry courses, track your progress, and offer personalized learning recommendations. We use your contact details to send course updates, respond to your questions, and provide technical support when needed.

Communication and Updates

We send you important information about your courses, including new module releases, upcoming workshops, and changes to our services. You'll also receive our newsletter with floristry tips and industry insights, though you can unsubscribe at any time.

Platform Improvement

We analyze usage patterns and feedback to enhance our courses and platform functionality. This helps us understand which content resonates most with learners and where we can make improvements. All analysis is conducted with aggregated, anonymized data whenever possible.

Marketing and Promotional Activities

• Sending information about new courses and features
• Sharing relevant floristry industry news and trends
• Inviting you to webinars and special events
• Conducting surveys to improve our services

Third-Party Service Providers

We work with trusted service providers who help us operate our platform. This includes payment processors for course fees, email service providers for communications, and cloud hosting services for data storage. These partners are contractually required to protect your information and can only use it for specific purposes we authorize.

Legal Requirements

We may disclose your information if required by law, court order, or government regulation. We'll also share information if necessary to protect our rights, prevent fraud, or ensure user safety. In such cases, we'll limit disclosure to what's legally required and notify you unless prohibited by law.

Business Transfers

If Pyrtexio is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction. We'll notify you of any such change and explain how it affects your privacy rights.

Security Measures

We implement multiple layers of security to protect your information. This includes encrypted data transmission, secure server infrastructure, and regular security audits. Our payment processing is handled by certified providers who meet industry standards for financial data protection.

Access Controls

Only authorized Pyrtexio team members can access your personal information, and only when necessary for providing services or support. All staff members are trained on privacy practices and bound by confidentiality agreements.

Technical Safeguards Include:

• SSL encryption for all data transmission
• Regular software updates and security patches
• Firewall protection and intrusion detection
• Secure backup and disaster recovery procedures
• Regular penetration testing and vulnerability assessments

Data Breach Response

In the unlikely event of a data breach, we have procedures in place to respond quickly. We'll investigate the incident, take steps to prevent further unauthorized access, and notify affected users within 72 hours if required by law.

Access and Correction

You have the right to access the personal information we hold about you and request corrections if it's inaccurate or incomplete. You can update most information directly through your account settings, or contact our support team for assistance.

Data Portability

You can request a copy of your personal data in a commonly used, machine-readable format. This includes your profile information, course progress, and communication history with our platform.

Deletion Rights

You can request deletion of your personal information, subject to legal and contractual obligations. Some information may need to be retained for legitimate business purposes, such as transaction records or legal compliance, but we'll delete what we can and explain any limitations.

Marketing Preferences

You can opt out of marketing communications at any time by clicking unsubscribe links in emails, updating your account preferences, or contacting our support team. Note that you'll still receive essential communications about your courses and account.

How Long We Keep Your Information

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Course progress and learning data are kept while your account is active and for up to three years after closure to support potential reactivation.

Retention Periods by Data Type

• Account information: Duration of active account plus 3 years
• Course progress and certificates: Permanently, unless deletion requested
• Communication records: 5 years for support purposes
• Website analytics: 2 years in anonymized form
• Payment information: As required by financial regulations (typically 7 years)

International Data Transfers

Your information may be processed and stored in countries other than Pakistan, including locations where our service providers operate. We ensure appropriate safeguards are in place to protect your data when it's transferred internationally, including standard contractual clauses and adequacy decisions.

Types of Cookies We Use

Essential cookies are necessary for our website to function properly and cannot be disabled. These include session cookies that remember you're logged in and preference cookies that store your settings. We also use analytics cookies to understand how visitors use our site.

Cookie Categories:

• Strictly Necessary: Enable core functionality like login and course access
• Performance: Help us understand site usage and improve functionality
• Functional: Remember your preferences and personalize your experience
• Marketing: Deliver relevant content and measure campaign effectiveness

Managing Cookie Preferences

You can control cookies through your browser settings, though disabling certain cookies may affect site functionality. Most browsers allow you to block or delete cookies, and some offer "Do Not Track" options that we respect.

Third-Party Analytics

We use analytics services to understand user behavior and improve our platform. These services may collect information about your visits to our site and other websites. The data is typically anonymized and used only for statistical purposes.

Age Requirements

Our services are intended for users 16 years and older. If we discover that we've collected information from someone younger than 16 without proper parental consent, we'll delete that information promptly. Parents or guardians who believe their child has provided information to us should contact our support team immediately.

Educational Institution Partnerships

When we partner with schools or training centers, additional privacy protections may apply. Student information shared through institutional partnerships is governed by separate agreements that meet educational privacy standards.

Accessibility and Special Needs

We're committed to making our platform accessible to all users. If you have specific accessibility needs or require alternative formats for this privacy policy, please contact our support team, and we'll work with you to provide appropriate accommodations.

Policy Updates

We may update this privacy policy periodically to reflect changes in our practices, legal requirements, or service offerings. When we make significant changes, we'll notify you through email or a prominent notice on our website at least 30 days before the changes take effect.

Notification Methods

For minor updates that don't affect your rights, we'll post the updated policy on our website with a new "Last Updated" date. For material changes that impact how we collect, use, or share your information, we'll provide direct notification and may require your consent to continue using our services.

Your Continued Use

By continuing to use Pyrtexio after policy changes take effect, you acknowledge that you've read and accept the updated terms. If you don't agree with changes, you can close your account or contact us to discuss your concerns.